At Matt’s Mirrors, every product is individually handcrafted with care and attention to detail. Customer satisfaction is important to us, and we will always work to resolve any genuine issues with your order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
To help us process your request, please include:
Your order number
A description of the issue
Clear photos of the product
Photos of the packaging if it was damaged during shipping
Depending on the situation, we may offer:
A replacement
A repair
A partial refund
A full refund
Handmade Products
Every item is handcrafted individually.
Because of the handmade nature of our products, small variations in finish, texture, or appearance are normal and are not considered manufacturing defects.
Change of Mind
As each product is made specifically for the customer, we generally cannot accept returns or refunds for:
Change of mind
Incorrect product selection
Personal preference
unless required by applicable consumer protection laws.
Refund Processing
Approved refunds will be issued to the original payment method.
Processing times depend on your payment provider and financial institution.
Contact
If you have any questions regarding returns or refunds, please contact:
Email: sanctuarylobbies@proton.me